Questions, answered plainly.

For our founding year, yes: most engagements are pro bono. Standard engagements after that start from a modest fixed fee agreed up front, and we waive or reduce fees for community organisations and practices facing hardship.

A dedicated team of three to four carefully selected postgraduate and senior students, led by an Engagement Manager, with the Founder partnering on every engagement and an advisory board in support.

Usually one to two hours a week from the practice owner or manager, plus short interviews with a few staff members.

No. We work only with de-identified or aggregate information, such as appointment counts and wait times. We never access clinical systems or identifiable patient data.

No. Our scope is strategy, operations and administration. Clinical decisions always remain with your clinicians.

No. We are independent of vendors and receive no referral fees, so our recommendations are made solely in your interest.

You receive a concise written report and a presentation to your leadership team. Six to eight weeks later, we return to measure what changed.

Yes. We assess market-available tools against privacy, data storage, consent and professional guidance, and can support a small pilot so you can decide with evidence.

Some uses are well established and others are not. We help you separate the two, and we always direct you to the relevant professional and regulatory guidance before adoption.

Postgraduate and senior undergraduate students in health management, business, commerce, economics, data, IT, and clinical disciplines.

Roles are currently voluntary. In return, members receive real client experience, case-interview training, references and named credit in published case studies.

Around five to eight hours a week for one semester, largely flexible and remote.